Frequently Asked Questions
In a class action, one or more people called "Representative Plaintiff(s)" sue on behalf of people who have similar claims. All of the people who have similar claims are called a "Class" or "Class Members." The Court resolves the issues for everyone affected, except for those who exclude themselves from the lawsuits by opting out.
The class action alleges that Ticketmaster's previous marketing practices with respect to price representations and non-optional fee displays were contrary to The Consumer Protection and Business Practices Act, SS 2024, c C-30.2 and similar legislation of various Canadian jurisdictions.
The action Crystal Watch v. Live Nation Entertainment Inc., et al., (Court File No. QBG-RG-00679-2018) was certified as a class action on November 25, 2022 by the Court of King's Bench for Saskatchewan (the "Court").
Ticketmaster denies the allegations. The Ticketmaster Defendants have not admitted liability but have agreed to the Settlement Agreement. The Settlement Agreement has been approved by the Court.
The Plaintiff (also being the Representative Plaintiff) and the Defendants have reached the Settlement Agreement, which has now been approved by the Court.
While not admitting liability, and without the Court making any determinations, the Ticketmaster Defendants have agreed to the Settlement Agreement which has a total value of CA$6,027,000.00.
Under the terms of the Settlement Agreement, the Settlement Amount will be subject to deductions for administration expenses, Class Counsel fees and disbursements and Plaintiff’s honoraria and applicable taxes as approved by the Court.
Ticketmaster has agreed to a claims process to compensate certain members of the Settlement Class with a credit voucher that can be used to make a ticket purchase from Ticketmaster in the form of a single, transferable, non-refundable and non-cash convertible electronic gift-card of up to CA$45.00, with the final value to be determined in accordance with the Settlement Agreement, with no expiry date, subject to certain terms and conditions.
Pursuant to the Settlement Agreement, if after the distribution process there remains any Settlement Amount undistributed, that amount will be paid in the form of cash or cheque, on a cy pres basis, to organization(s) selected by Ticketmaster and the Plaintiff and approved by the Court.
You are a member of the Settlement Class for settlement purposes only if you meet the following definition:
All individuals residing in Canada, except for Excluded Persons, who purchased one or more Tickets between September 1, 2015 and June 30, 2018.
Where "Tickets" means any ticket for an event in Canada, outside of Quebec, purchased with the use of a computer through the www.ticketmaster.ca website or with the use of a mobile phone or other mobile device using a browser and the www.ticketmaster.ca website or using one of the Settling Defendants' mobile applications. The Class Definition excludes individuals who purchased tickets for events taking place in Quebec.
Where "Excluded Persons" means all the Defendants, the past and present parents, subsidiaries, affiliates, officers, directors, senior employees, legal representatives, heirs, predecessors, and the successors and assigns of the Defendants.
Ticketmaster has agreed to a claims process to compensate certain members of the Settlement Class with a credit voucher that can be used to make a ticket purchase from Ticketmaster in the form of a single, transferable, non-refundable and non-cash convertible electronic gift-card of up to CA$45.00, with the final value to be determined in accordance with the Settlement Agreement, with no expiry date, subject to certain terms and conditions.
As defined in the Settlement Agreement, only a ‘Credit Eligible Class Member’ being an individual who purchased a Ticket from January 1, 2018 through June 30, 2018 will be eligible to claim a credit voucher.
The Settlement Agreement has a total value of CA$6,027,000.00. Under the terms of the Settlement Agreement, the Settlement Amount will be subject to deductions for administration expenses, Class Counsel fees and disbursements and Plaintiff’s honoraria and applicable taxes as approved by the Court.
Pursuant to the Settlement Agreement, if after the distribution process there remains any Settlement Amount undistributed, that amount will be paid in the form of cash or cheque, on a cy pres basis, to organization(s) selected by Ticketmaster and the Plaintiff and approved by the Court.
A ‘Credit Eligible Class Member’ is an individual who purchased a Ticket from January 1, 2018 through June 30, 2018.
Where ‘Ticket’ means any ticket for an event in Canada, outside of Quebec, purchased with the use of a computer through the www.ticketmaster.ca website or with the use of a mobile phone or other mobile device using a browser and the www.ticketmaster.ca website or using one of the Settling Defendant's mobile applications.
Pursuant to the Settlement Agreement, a ‘Credit’ means a credit voucher that can be used to make a ticket purchase from Ticketmaster in the form of a single, transferable, non-refundable and non-cash convertible electronic gift-card of a value to be determined in accordance with the terms of the Settlement Agreement with no expiry date, subject to certain terms and conditions.
Ticketmaster has agreed to a claims process to compensate ‘Credit Eligible Class Members’ of the Settlement Class with a credit voucher that can be used to make a ticket purchase from Ticketmaster in the form of a single, transferable, non-refundable and non-cash convertible electronic gift-card of up to CA$45.00, with the final value to be determined in accordance with the Settlement Agreement, with no expiry date, subject to certain terms and conditions.
‘Credit Eligible Class Members’ may submit a claim for a Credit by using the link provided to them in an email sent by Verita Global on March 10, 2025..
‘Credit Eligible Class Members’ will be entitled to only one Credit, regardless of the number of purchases made during the class period of September 1, 2015 through to June 30, 2018.
If you are a 'Credit Eligible Class Member', then you have until April 24, 2025 to make a claim for a credit voucher that can be used to make a ticket purchase from the Ticketmaster platforms in the form of a single, transferable, non-refundable and non-cash convertible electronic figt-card of up to CA$45.00, with the final value to be determined in accordance with the Settlement Agreement, with no expiry date, subject to certain terms and conditions.
The credit voucher may be used to purchase primary-sale tickets, parking, VIP packages, and certain merchandise on www.ticketmaster.com, www.ticketmaster.ca and www.livenation.com as well as Ticketmaster's mobile applications in Canada and the United States. They can be used only for events in Canada and the United States, and may not be used for Major League Baseball tickets or any resale tickets. The gift cards shall have no expiry date.
If the gift cards are used for events in the United States, the amount available for use will be subject to the then-prevailing exchange rate between Canadian and United States dollars.
Do note that the Settlement Agreement does not release claims asserted or certified in the Trade Desk Litigation (as defined in the Settlement Agreement) as of August 8, 2024. However, compensation you receive under the Settlement Agreement may be deducted from any amounts ordered or agreed to be paid to you in the Trade Desk Litigation, depending upon the outcome of that other litigation. “Trade Desk Litigation” means the cases captioned Thompson-Marcial v. Ticketmaster Canada LP, Ontario Superior Court File No. CV-18-00605906-00CP, and Gomel v. Live Nation Entertainment, Inc., British Columbia Supreme Court File No. S1811318 (Vancouver Registry).
If you are a Credit Eligible Class Member, you may submit a claim for a Redeemable Credit.
The deadline to submit a claim is April 24, 2025. See FAQ#9 for more information on how to submit a claim.
On March 10, 2025, the Claims Administrator sent an email to all 'Credit Eligible Class Members' using the email addresses they provided to Ticketmaster.
The email includes a hyperlink for Credit Eligible Class Members to submit a claim for a Redeemable Credit.
The deadline to submit a claim is April 24, 2025. After the claims deadline pursuant to the Settlement Agreement and order of the Court, the Claims Administrator will deliver the Credit to the same email address.
The lawyers for the Representative Plaintiff and Class Members, also referred to as Class Counsel, are Merchant Law Group LLP.
MERCHANT LAW GROUP LLP
2401 Saskatchewan Drive
Regina, Saskatchewan, S4P 4H8
Attn: Ticketmaster Fee Display Class Action
Merchant Law Group LLP can be contacted by email at: [email protected]
Or you can call Merchant Law Group LLP at: 306-910-6337
The lawyers who are representing the Representative Plaintiff took on this lawsuit on a contingency basis.
The Court has approved deductions from the Settlement Amount for administration expenses, Class Counsel fees and disbursements, and Plaintiff’s honoraria and applicable taxes.
The Court has approved legal fees in the amount of CA$1,725,000.00 plus applicable taxes, and disbursements in the amount of CAD$83,829.04, plus applicable taxes. An honoraria award to the Representative Plaintiff of CA$25,000.00 has also been approved. These amounts have been paid out of the Settlement Amount.