Ticket Fees Display Class Action
Welcome to the Ticket Fees Display Class Action Settlement Website
Crystal Watch v. Live Nation Entertainment Inc. et al., (Court File No. QBG-RG-00679-2018)
A class action lawsuit was commenced against Live Nation Entertainment, Inc., Live Nation Worldwide Inc., Ticketmaster Canada Holdings ULC, Ticketmaster Canada LP, Ticketmaster L.L.C., The V.I.P. Tour Company, Ticketsnow.com, Inc., and TNOW Entertainment Group, Inc. (collectively, “Ticketmaster") regarding marketing practices with respect to price representations and non-optional fees for Tickets purchased from Ticketmaster.
The class action alleges that Ticketmaster’s previous marketing practices with respect to price representations and non-optional fee displays were contrary to The Consumer Protection and Business Practices Act, SS 2014, c C-30.2 and similar legislation of various Canadian jurisdictions. The Court has made no determination regarding the merits of those allegations, which the Defendants deny.
Ticketmaster and the plaintiff, Crystal Watch, have agreed to a settlement of this class action lawsuit. The Settlement Agreement must be approved by the Court to become effective. A copy of the Settlement Agreement is available here.
Who is included in the class action?
The Court has approved the following class definition for the Settlement Class for settlement purposes only:
- All individuals residing in Canada, except for Excluded Persons, who purchased one or more Tickets between September 1, 2015 and June 30, 2018.
Where “Tickets” means any ticket for an event in Canada, outside of Quebec, purchased with the use of a computer through the www.ticketmaster.ca website or with the use of a mobile phone or other mobile device using a browser and the www.ticketmaster.ca website or using one of the Settling Defendants’ mobile applications.
"Excluded Persons" means all the Defendants, the past and present parents, subsidiaries, affiliates, officers, directors, senior employees, legal representatives, heirs, predecessors, and the successors and assigns of the Defendants.
What does the Settlement offer?
The Settlement Agreement, if approved, will settle, extinguish and bar all claims relating in any way to or arising out of the class action lawsuit against Ticketmaster.
If the Settlement Agreement is approved, Ticketmaster has agreed to a claims process to compensate certain members of the Settlement Class with a credit voucher that can be used to make a ticket purchase from Ticketmaster in the form of a single, transferable, non-refundable and non-cash convertible electronic gift-card of up to CA$45.00, with the final value to be determined in accordance with the Settlement Agreement, with no expiry date, subject to certain terms and conditions.
The total settlement amount is CA$6,027,000.00 (“Settlement Amount”). Pursuant to the Settlement Agreement, the Settlement Amount will be subject to deductions for administration expenses, Class Counsel fees and disbursements and Plaintiff’s honoraria and applicable taxes as approved by the Court.
Approval Hearing
On Friday, December 6, 2024 at 10:00 a.m., there will be a hearing before the Court of King’s Bench for Saskatchewan (the "Approval Hearing") located at 2425 Victoria Avenue, Regina, Saskatchewan, S4P 4W6. At the Approval Hearing, Class Counsel will seek the Court's approval of (i) the Settlement Agreement; and (ii) the fees and expense reimbursement of Class Counsel and Plaintiff’s honoraria.
Class Member Options
If you are a Class Member, you have three options:
1. Do Nothing
If you do nothing, you will automatically remain in the Class and will be bound by the terms of the Settlement Agreement.
2. Remove yourself by opting out from the Class
If you do not want to particiapte in the Settlement or be bound by it, you must opt out (i.e., remove yourself). To do so, you must complete and submit the designated Opt-Out Form and mail it to the claims administrator address listed below postmarked, no later than December 2, 2024.
3. Object to the Settlement
If you choose not to opt out and to stay in the Class, you may object to the Settlement Agreement. To object, you must submit a written objection by mail to the address listed below postmarked, no later than December 2, 2024.
At the Approval Hearing, the Court will consider objections to the proposed Settlement Agreement by Class Members if the objections were received in the manner and by the date set out pursuant to the Settlement Agreement and order of the Court.
The written notice of objection must contain the following information to be valid:
(a) the potential Settlement Class Member’s full name, current address, telephone number, and the e-mail address associated with their Ticketmaster account;
(b) the grounds for the objection; and
(c) whether the potential Settlement Class Member intends to appear at the approval hearing himself/herself, or through his/her lawyer (at the potential Settlement Class Member’s own expense).
Note: You are not required to attend the approval hearing if you submit an objection. Objecting does not disqualify you from making a claim nor does it make you ineligible to receive benefits under the Settlement Agreement. You cannot opt out of and also object to the Settlement Agreement. If you do both, only your opt-out request will apply and your objection will be considered withdrawn.
Opt-Out Forms and Objections must be mailed to:
Ticket Fees Display Class Action
c/o Verita
P.O. Box 3355
London, ON N6A 4K3
More Information
Copies of the Settlement Agreement, Long Form Notice and other documents are available on the Documents page.
Answers to Frequently Asked Questions are available here.