Ticket Fees Display Class Action
Welcome to the Ticket Fees Display Class Action Settlement Website
Crystal Watch v. Live Nation Entertainment Inc. et al., (Court File No. QBG-RG-00679-2018)
A class action lawsuit was commenced against Live Nation Entertainment, Inc., Live Nation Worldwide Inc., Ticketmaster Canada Holdings ULC, Ticketmaster Canada LP, Ticketmaster L.L.C., The V.I.P. Tour Company, Ticketsnow.com, Inc., and TNOW Entertainment Group, Inc. (collectively, “Ticketmaster") regarding marketing practices with respect to price representations and non-optional fees for Tickets purchased from Ticketmaster.
The class action alleges that Ticketmaster’s previous marketing practices with respect to price representations and non-optional fee displays were contrary to The Consumer Protection and Business Practices Act, SS 2014, c C-30.2 and similar legislation of various Canadian jurisdictions. The Court has made no determination regarding the merits of those allegations, which the Defendants deny.
Ticketmaster and the plaintiff, Crystal Watch, have agreed to a settlement of this class action lawsuit. The Settlement Agreement has been approved by the Court. A copy of the Settlement Agreement is available here.
Who is included in the class action?
The Court has approved the following class definition for the Settlement Class for settlement purposes only:
- All individuals residing in Canada, except for Excluded Persons, who purchased one or more Tickets between September 1, 2015 and June 30, 2018.
Where “Tickets” means any ticket for an event in Canada, outside of Quebec, purchased with the use of a computer through the www.ticketmaster.ca website or with the use of a mobile phone or other mobile device using a browser and the www.ticketmaster.ca website or using one of the Settling Defendants’ mobile applications.
"Excluded Persons" means all the Defendants, the past and present parents, subsidiaries, affiliates, officers, directors, senior employees, legal representatives, heirs, predecessors, and the successors and assigns of the Defendants.
Who is Eligible to Receive Settlement Benefits?
Only “Credit Eligible Class Members” who did not opt out of the class are action are eligible to make a claim for a Credit pursuant to the Settlement Agreement.
You are a “Credit Eligible Class Member” if you purchased a Ticket from January 1, 2018 through June 30, 2018.
A “Credit” means a credit voucher that can be used to make a ticket purchase from Ticketmaster in the form of a single, transferable, non-refundable and non-cash convertible electronic gift-card of a value to be determined in accordance with sections 3.1 and 7.1(6) of the Settlement Agreement with no expiry date, subject to certain terms and conditions.
How to Submit a Claim
If you are a Credit Eligible Class Member, you will receive an email (to the email address used to confirm your qualifying ticket purchase(s)), which will contain a link to make a claim for a Credit (also referred to as a “Redeemable Credit” in the Settlement Agreement). Clicking the link in your email will constitute a claim submission.
If you make a claim, you will be a “Credit Claiming Class Member” as you are claiming a benefit under the Settlement Agreement.
Each Credit Claiming Class Member is entitled to only one Redeemable Credit, regardless of the number of purchases made during the Class Period.
The Redeemable Credit will not be greater than CAD $45.00.
The deadline to claim a Redeemable Credit is April 24, 2025. Credit Eligible Class Members who do not submit a claim by the deadline shall no longer be eligible to receive benefits under the Settlement Agreement.
More Information
Copies of the Settlement Agreement, Long Form Notice and other documents are available on the Documents page.
Answers to Frequently Asked Questions are available here.